Refund and Return Policy

Last updated: September 13, 2026

30-day return window

You may request a return within 30 days after delivery. This applies to eligible full-price and sale items. Items clearly identified as final sale before purchase are not returnable unless defective, damaged or incorrect.

Return conditions

The item must be unworn, unused and returned with its tags, accessories and original packaging when reasonably possible. Proof of purchase is required.

How to request a return

Email support@cazotti.com with your order number and reason for return. If accepted, we will provide a return label and instructions. Do not send an item without prior authorization.

Authorized returns are sent to: 911 E Atlantic Blvd, Ste 101, Pompano Beach, FL 33060, United States

Damage, defect or incorrect item

Inspect the order after delivery and contact us promptly with photos if it is damaged, defective or incorrect. We will provide a replacement or refund and cover the approved return shipment.

Exceptions

Gift cards and personalized goods are not returnable. Hygiene-sensitive goods may be non-returnable after their seal is opened when clearly disclosed before purchase. These exceptions do not limit rights for defective or incorrect products.

Exchanges and refunds

For an exchange, return the original item after authorization and place a new order. Once an approved return is received and inspected, the refund is issued to the original payment method within 10 business days. Banks and card issuers may require additional time to post the credit.

If 15 business days have passed since refund approval, contact us at support@cazotti.com.

Trade name: Cazotti
Legal entity: MCZ Global Group LLC
Customer service address: 911 E Atlantic Blvd, Ste 101, Pompano Beach, FL 33060, United States
Email: support@cazotti.com
Phone: +1 (305) 549-5886
Instagram: @_cazotti
Support hours: Monday through Friday, 8:00 a.m. to 8:30 p.m. Eastern Time